FAQ
Popular Questions
Find quick answers to the most common questions below.
You can either send a request from the contact page, request a quote, email us, or call us. We will get back to you with any questions to ensure we’re on the same page, then provide pricing. Please provide as much relevant detail as possible (as indicated on the Contact form).
YES! For all artwork, such as logos, art must be 1 color line art (no screens or tints) in a vector format(.EPS or .AI). All elements within these files (such as placed graphics or logos) must also be vector line art. All fonts must be outlined. Vector format files can be created using programs such as Adobe Illustrator and Corel Draw. Please note: JPG, PDF, BMP, GIF, TXT, PNG, Photoshop, Microsoft Word, Publisher, Excel, & Powerpoint files, as well as logos copied directly from a website cannot be properly reproduced & and cannot be used. These formats are usually not compatible with the engraving process, and quality issues such as image distortion can occur. It is important to note that you cannot simply rename a file to have a .AI or .EPS name — this does not convert the file format.
For Color Printing: We prefer color logos to be in vector format for quality purposes, but can frequently use CMYK tiff, eps or jpg files – they must be high resolution files @ no less than 300 dpi at actual size.
If you don’t have the proper logo format, we can still use your logo or artwork. Please send the logo file that you do have —our art department can usually convert the file for a nominal one-time conversion fee (usually $35, however more complicated logos can cost slightly more.) We will contact you before we perform any artwork conversion to confirm the artwork cost.
Email proofs are usually sent to you within two business days, depending on complexity and current production schedule. If you send in a logo to be engraved on your Perpetual Plaque or if your logo was received in an unapproved file format (requiring file conversion to make it compatible with the engraving process), extra time may be required–but usually not more than two extra business days.
Each custom plaque order is different, and requires time for the proofing process and any client changes. Upon final artwork approval, we can provide an ETA. Nameplate reorders generally take a few working days from proof approval – since nameplate re-orders are an essential aspect of what we provide, we are always running them on a steady basis. Please let us know if there is a critical in hand date required on an order and we will do everything reasonably possible to meet any requests.
You can simply email your request to CustomerService@perpetualplaques.com, or send the information via our website contact page. If you have a sizable quantity of nameplates to order, please email them to CustomerService@perpetualplaques.com in an Excel spreadsheet or Word Doc.
Yes! As a matter of fact, most of our core business involves the creation and production of custom awards. If you have an idea, please contact customer service. Our trained Perpetual Plaques.com professionals can design an award or award program to fit your needs and your budget.
Yes! We have a vast amount of experience with fulfillment and drop shipping a range of plaques and recognition related products that need to be included in custom programs. Additional shipping, handling fulfillment related costs apply.
Yes! Additional shipping & handling costs apply to international orders and orders shipped outside the 48 contiguous states and internationally. Please contact us to discuss shipping options. We may also contact you after an order is placed on our site if additional shipping costs apply to your order.
Please let us know your specific requirements and we’ll do our best to meet your request in the desired time frame.
Monday thru Friday: 9:00 am – 5:00 pm CST. Email is the best way to receive a response.
You may contact us anytime at customerservice@perpetualplaques.com.
We stand behind all of our work. Any worksmanship issues or errors made on our part will be quickly resolved in a professional manner.